Terms and conditions

How to shop

When you have found the item(s) you desire and have added these to the basket, you will need to go through these simple steps to finalize your purchase.

  1. Go to the basket and review your order. It is possible to change the order in the order overview.
  2. Move on to delivery enter your personal information and select a shipping method.
  3. Hereafter, you only need to confirm your order by accepting our terms and conditions and clicking continue to payment. An order confirmation will be sent to the mail address you stated upon purchase.
  4. You will be transferred to a payment module, where you will be able to finalize your payment via a secure connection.
  5. Finally you will receive an order confirmation to the email address you chose in step 2.


When shopping on the webshop, you enter an agreement under Danish law. You will receive an order confirmation to the email address you stated upon purchase. Likewise, you will receive an email with the shipment’s tracking number as soon as the order has been dispatched from our warehouse.

Payment

In the web shop, you can pay via PayPal or Visa, Visa Electron, Visa Debet, MasterCard, Maestro and MasterCard Debet. We first deduct the order’s amount from your account or your card when the goods are dispatched from our warehouse. An amount greater than the sum you have approved at the time of purchase cannot be deducted. There are no extra surcharges for payments made in the web shop.


Delivery

We ship your items within 3-5 working days of your order being approved and paid. Orders over 150 EUR are delivered with free shipping. For orders under this amount, a shipping charge of 10 EUR will be added.

Orders placed on Lene Bjerre’s webshop can be delivered to the following countries:

England, Ireland, Sweden, Finland, Germany, Austria, Poland, The Netherlands, Belgium, Luxembourg, Italy, France, Portugal, Spain, Hungary and Denmark.

We deliver to private addresses, business addresses and post offices. We are not able to deliver to PO Boxes. All orders are delivered by parcel post with GLS. You will receive a notice of delivery by email. If you are not at home at the time of delivery, GLS will leave a delivery note in your mailbox, and you must then contact GLS to arrange collection of your package.

Orders for furniture and other bulky goods will be delivered by a carrier on weekdays between 8.00am and 4.00pm. We will contact you to arrange a day when you can receive your goods. If you wish, on the day of delivery, the carrier can call you an hour before delivery. If you wish to arrange for the delivery to be made at a certain time, we charge a shipping charge of 65 EUR / 55 GBP. If you are not at home when the carrier arrives, you must pay for a new delivery.

 

Right of return

You have 14 days to return or cancel your order when you shop at Lene Bjerre’s web shop. We only accept returned items that have been purchased from Lene Bjerre’s web shop.
The right of return starts from the same day you receive the item. The right of return can only be exercised if the product is returned in the same condition in which it was received and if the labels and packaging are intact. You can also cancel your purchase by refusing to accept the package.

If you wish to return your purchase, we will transfer the money to your bank account within 14 days once we have received the product and checked that it meets the rules for cancellation. The only cost you have when you wish to return your purchase is the postage to send the item back to us.

The items should be returned with a completed return form. On the return form, you can see what information we need from you.

The item should be sent to:
Lene Bjerre Design A/S
Skalhuse 10
DK - 9240 Nibe
Att: Exchange & Refund

If you wish to exchange the purchased item for another item, you must return the purchased item as described above, and we will then transfer the amount to your account. You should order the new replacement item by making a new order on the web shop, as all stock management is done on the web shop.

Please note! No returns are allowed on fabric sold by the metre and acrylic tablecloths in special measurements.

Please note! We do not accept parcels sent COD (Cash on Delivery) and we will not collect parcels that have been sent without delivery.

 

Complaints

When you shop at Lene Bjerre's web shop, you have guarantee of 24 months. If you have received a faulty item or a different item to the one you ordered, you can either have the item exchanged or refunded. It is of course a requirement that the complaint is justified and that the defect is not caused by incorrect use of the item or other damaging action. If your complaint is justified, and you would like a replacement, we will send you a new item free of all shipping costs.
Send us an email as soon as possible and attach a photo of the defective product so the complaint can be assessed. If you complain within two months after the fault has been discovered, the complaint will always be made in good time.

Faulty or erroneous goods should be returned with a completed returns form. On the returns form, you can see what information we need to process your claim. We only accept complaints for goods that are purchased from Lene Bjerre's web shop.

Please note! We do not accept parcels COD (Cash on Delivery) and we will not collect parcels that have been sent without delivery.

The item should be sent to:
Lene Bjerre Design A/S
Skalhuse 10
DK-9240 Nibe

Att: Exchange & Refund

 

Transport damage

It is very important that you verify that the shipment is not damaged upon receipt. When signing for receipt of the item, you are signifying that the item was not damaged or missing anything, and this means our insurance on the shipment is not valid. If there is the slightest damage to the packaging, you must make this known to the carrier on the spot.

With any visible shipping damage to the shipment's content/item - what do I do?
Reject the shipment straight away "due to shipping damage." The carrier will then take the parcel away again and you must then contact us and we will send a new one immediately.

With any visible shipping damage on the package/item - what do I do?
Inform the carrier that you will need to examine the contents of the shipment for any shipping damage due to the visible damage to the packaging. If for any reason the carrier will not allow this, you can either refuse the shipment or note "received subject to defects and omissions" on the shipping note, if you conclude that contents may still be in good condition. If the item is damaged, you must contact us within 5 days.

With any concealed shipping damage - what do I do?
Usually upon receipt of parcels, there is always the risk of concealed shipping damage. Immediately after you have received it and no later after 3 days, you must check that everything is ok, and if you should then discover any hidden freight damage, please immediately complain to us, and then we start a claims case and send a new item to you.

 

Data privacy policy

We make a record of your personal information for the sole purpose of delivering goods to you. Personal information is registered with Lene Bjerre Design A/ S and kept for five years, after which the data will be deleted.

When personal information is collected through our website, we ensure that it is always done with your express consent, so that you are informed of exactly what information is collected and why.

All employees of Lene Bjerre Design A/S have access to the information registered about you. We do not store our customer data encrypted, but on computers that are protected by passwords.

Information provided to the web shop is not passed on or sold in any way to third parties, and we do not register any sensitive personal information. Once registered with the web shop, you have the right at any time to object to the registration. You also have the right to access any information that has been registered about you. These rights are in accordance with the Privacy Law and any queries concerning this should be sent to Lene Bjerre Design A/S by email to webshop@lenebjerre.com.

 

Concent conditions

Lene Bjerre Design A/S may contact me by electronic mail, including e-mail and SMS, letter, packet and / or telephone inquiry. I agree that Lene Bjerre Design A/S may use the information for marketing related activities directed to me.

By accepting the terms of conditions, I agree:

  • That I can participate in Lene Bjerre's competitions with prizes from Lene Bjerre.
  • That I regularly receive emails with inspiration and trends, product news, and offers and other discounts. 

I can unsubscribe at any time and cancel your consent.

Cookies

On the web shop we use cookies to optimise the website and its functionality to make your visit as easy as possible for you. You can at any time delete cookies from your computer. In Internet Explorer, you can delete a cookie by opening Internet Settings under Tools. Under Browsing History the Cookies can be deleted.

 

Web log analysis

We use a web log analysis on Lene Bjerre's web shop which means that a statistical system collects information that can provide a statistical picture of how many visitors we have, where they come from and where users leave the website etc. Log statistics are only for the purpose of optimising the web shop and the website’s user-friendliness.
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